Services

Office of Information Security

Report an Incident

How Can I Get Additional Help with My Penn State Account?

Step 1

FOR HELP WITH A LOGIN ISSUE

See What if I’m having trouble logging in? to learn how to troubleshoot, and where to go for additional assistance.

Step 2

FOR ALL OTHER QUESTIONS AND ISSUES, SEARCH THE PENN STATE KNOWLEDGE BASEknowledge.psu.edu web page, with MFA Enrollment entered in search box

Prefer self-service? Head over to knowledge.psu.edu to search for help with your Penn State account or related issue.

Penn State’s Knowledge Base includes hundreds of articles designed to answer your technology-related questions, including step-by-step instructions for various tasks, how to resolve various issues, and answers to specific questions.

Add knowledge.psu.edu to your bookmarks or favorites.​​​​​​​ See Tips for making the most of the Penn State Knowledge Base for tips on finding what you’re looking for.

Step 3

CONTACT THE IT SERVICE DESK

Need or prefer personal assistance? The IT Service Desk stands ready to help 24/7.  Visit help.psu.edu and click Get Help to discover all the ways you can contact them.

help.psu.edu webpage showing Get Help button, and contact methods, including chat, phone, email and form.

See Also

I'm New to
Penn State University

Manage My Penn State Account

I'm Leaving or Have Left Penn State

Special Types of Penn State
Accounts

Protect My Account and Data

Additional
Resources